Production & Delivery Timeline

Production Time: 7–10 business days. Because each item is handmade, production time may occasionally take longer depending on order complexity or peak seasons. If delays occur, we will notify you promptly.

Shipping Time (after production):

• Standard Shipping: 7–10 business days

Estimated Total Delivery Time:

• Standard Shipping: 14–20 business days (production + shipping)

Please note that delivery times are estimated and may vary due to customs clearance or carrier delays.

Shipping Coverage & Free Shipping

We offer free standard shipping to all regions we serve. Simply check that your country is not listed in the restricted zones below — if it’s not on the list, your order ships free, no minimum required.

Regions We Do Not Ship To

Due to logistics limitations, we are currently unable to fulfill orders to the following countries and territories. If your address falls within these regions, we are unable to process your order at this time. For any questions, please contact us at support@pawerah.com before placing your order.

Americas:

Antigua and Barbuda, Anguilla, Angola, Argentina, Aruba, Barbados, Bolivia, Bonaire St. Eustatius and Saba, Brazil, Bahamas, Belize, Chile, Colombia, Costa Rica, Curacao, Dominica, Dominican Republic, Ecuador, Grenada, Guatemala, Guyana, Honduras, Haiti, Jamaica, St. Kitts and Nevis, Cayman Islands, St. Lucia, Martinique, Montserrat, Nicaragua, Panama, Paraguay, Peru, St. Vincent and the Grenadines, Turks and Caicos Islands, Trinidad and Tobago, Uruguay, Venezuela, British Virgin Islands, U.S. Virgin Islands.

Africa, Middle East & Central Asia:

Afghanistan, Albania, Armenia, Burkina Faso, Burundi, Benin, Botswana, Congo (Democratic Republic), Central African Republic, Congo (Brazzaville), Cote d’Ivoire, Cameroon, Djibouti, Eritrea, Ethiopia, Gabon, Ghana, Gambia, Guinea, Guinea-Bissau, Iraq, Jordan, Kenya, Kyrgyzstan, Kosovo, Kazakhstan, Lebanon, Liberia, Lesotho, Madagascar, Mali, Mauritania, Malawi, Mozambique, Namibia, Niger, Nigeria, Nepal, Morocco, Moldova, Montenegro, North Macedonia (FYROM), Reunion Island, Rwanda, Senegal, Serbia, Seychelles, Sierra Leone, Swaziland (Eswatini), Tunisia, Chad, Togo, Tanzania, Uganda, Uzbekistan, Yemen, Mayotte, South Africa, Zambia, Zimbabwe.

Pacific & Other:

American Samoa, Israel, Mongolia, Northern Mariana Islands, Saipan, Tinian, New Caledonia, Samoa.

Your Approval Before We Ship

Before dispatch, we will send you photos or videos of your completed product for approval. We only ship once you confirm everything looks perfect. This ensures you receive exactly what you expect.

Order Tracking

Once your order ships, you will receive a confirmation email with your tracking number. You can track your order by:

• Clicking the tracking link in your confirmation email
• Entering your tracking number on the carrier’s website

For assistance, contact support@pawerah.com.

Solid Wood Products

For items crafted from solid natural wood, we maintain close communication throughout production and shipping. Please stay in contact via email to ensure smooth delivery coordination.

Order Modifications

If you need to modify your order, contact us immediately at support@pawerah.com. Changes are only possible before production begins and may cause a 1–2 business day delay. Once production has started, modifications may no longer be possible.

Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information, including apartment or unit numbers. We are not responsible for delivery issues caused by incorrect or incomplete addresses.

Unexpected Delays

Delays may occur due to severe weather or natural disasters, carrier disruptions, customs clearance procedures, high seasonal order volume, or incomplete address details. We appreciate your patience and will keep you informed throughout the process.

Lost, Damaged, or Stolen Packages

Insurance Shipping: If you selected Insurance Shipping at checkout, you don’t need to worry about this section. In the event your item arrives damaged or broken, we will ship a brand-new replacement at no extra cost — no questions asked.

If your package arrives damaged or appears lost and you have not selected Insurance Shipping, please contact us within 7 days of the expected delivery date at support@pawerah.com.

Unboxing Video Required: Please record a full unboxing video as proof of condition upon arrival. We only process replacement claims for damaged items if a complete unboxing video is provided. If no video is available, we can assist with repair guidance but cannot guarantee a replacement.

Packages marked as “delivered” by the carrier are considered delivered. PAWERAH is not responsible for theft after confirmed delivery. We recommend choosing secure delivery locations or requesting signature confirmation.

International Orders & Customs

International shipments may be subject to customs duties, VAT, import taxes, or other fees imposed by your country. These charges are the customer’s responsibility and are not included in the product or shipping price. Customs clearance procedures may also impact delivery times.

Contact Us

Email: support@pawerah.com
Phone: +1 (769) 969-1998

We aim to respond within 24–48 business hours. At PAWERAH, we are committed to delivering your handcrafted furniture safely, transparently, and with care.